/Terms & Conditions
Terms & Conditions2022-07-26T23:47:38+00:00

Postal Address:
Emgrid Australia
8 Timbertop Court
Gulfview Heights SA 5096

Delivery Address:
Emgrid Australia – C/o SA All Tools
1181 Main North Road
Pooraka 5095

The Trustee for C&H Noble Trust T/as EMGRID Australia
ABN: 45 853 761 471
ACN: 606 849 496

Phone: +61 8 8250 3687
Fax: +61 8 8250 3698
Mobile: +61 (0)438 006 887
Email: craig@emgrid.com.au

Purchase Orders: emgrid@emgrid.com.au

Accounts payable / accounts receivable
Email: helen@emgrid.com.au

Note: All prices listed are Australian Dollars AUD

Banking Details
BSB No. 035 047
Account No. 479290
Account Name: EMGRID International Pty Ltd T/as EMGRID Australia
Bank: Westpac
Branch: 62 John Street Salisbury SA 5108

Terms of payment: Fourteen days from date of Invoice, alternatively Visa, Mastercard or Bankcard

Shipping and Delivery Policy:
We deliver products using courier companies for Australian businesses and Australia Post for PO boxes. In most cases, we will use road transport to deliver goods that can take up to 7 days depending on location. Products delivered to New Zealand or the Pacific Islands will be with Fedex for actual address or Australian Post for PO boxes. We use a flat rate for shipping for all Australian orders under AU$ 250. A flat rate is also applied to New Zealand and the Pacific Island orders less than AU$400. For all orders over these respective amounts, shipping will be free to Metro cities (*excludes dangerous or bulky goods and remote locations.  For these items you will be contacted for a potential shipping surcharge).
Orders are dispatched within 5 days once the item(s) is received into stock. Many products listed are specialty items and long delivery times can sometimes occur. If the product is required urgently, please request a quote with expected delivery time prior to placing an order.

Refund Policy:
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Security Policy:
When purchasing from Emgrid Australia, card details are transmitted through a secure application programming interface. Card data is not hosted by Emgrid Australia after processing.